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About Hampden Clothing
Located in a historic building dating back to 1878, Hampden stands out on Charleston’s famous King Street with nearly 10,000 square feet of the most unique designer assortment of ready-to-wear, shoes, handbags, & accessories. Owner, Stacy Smallwood, travels the world to handpick each item to create not only an exciting fashion destination but also an inviting atmosphere. Featured in Southern Living, Coastal Living, Vogue, Marie Claire, Elle, NY Times, Harper`s Bazaar, and more, Hampden continues to be recognized as one of the Best Stores in the Country and has earned a reputation for pushing the envelope of traditional Southern Style.
A graduate of Vanderbilt University, Stacy began her career in fashion in the prestigious Neiman Marcus buying program in Dallas, TX as an assistant buyer and was further promoted to department manager in the flagship store. After gaining experience at such a well respected retailer, she continues to use those critical retailing tenets to establish a forward vision for Hampden.
Whether she is styling her clientele in a dressing room or curating a box of specially chosen items to send to her loyal customers across the country, helping a woman feel her best is what drives Stacy to continually seek out the newest designers and change her brand mix every season. By attending fashion weeks in New York, London, Milan, and Paris, Stacy constantly has her pulse on the fashion industry and has become a respected resource for fashion insiders far and wide.
OWNER / BUYER
STACY SMALLWOOD
When I think about my company’s Core Values, I think simply about how I want to show up in my life as a person and how I want to be treated. When owning a business people often think about how they want to be perceived instead of reflecting on how they want to show up for their clients and how they want their clients to feel when they leave the doors.
AUTHENTICITY
Authenticity is not a word often used when describing the core values of a small business let alone a women’s clothing store. A small business is more than the brick and mortar walls that it inhabits. It is one person’s careful planning, sleepless nights, bold risks, and willingness to do anything and everything in their power to bring their vision to life to ultimately tell a story. With Hampden, I wanted to bring designers together that are emerging into fashion and trying to tell their own stories through their art. Each season I search the world for collections that inspire me, and I hand select each piece that hangs in Hampden. Each piece has a purpose, a story, a reason for being there and I proudly hang them together as something I have cultivated.
CONNECTION
Connection is at the core of what we do at Hampden. We have been in the dressing room with women at some of the most vulnerable and the most exciting times in their lives. We are encouraging them as they learn to dress a new body shape after a double mastectomy, listening to their fears as they get dressed to face a new life without their spouse, and sharing in their excitement as they find a new dress for their daughter’s wedding. We don’t just help you find a dress, a top, and outfit; but instead we connect with you so we can listen to you, support you, and dress you for those moments in life that are the most important. We all get dressed in the morning, and we are here to help you feel your most beautiful at each moment in your life.
GRATITUDE
I am grateful for each and every day that I get to do what I love. I am grateful when women say they have never felt more beautiful when wearing clothing they found at Hampden. When women say they felt empowered to take on their most difficult day because they felt beautiful. I am grateful when women trust us to try a new style because they know we would never put them in anything that doesn’t bring out their beauty or their personality. I am grateful for my incredible team that believes in my vision and do not work on commission to make themselves more money but instead for the best interests of the clients. I am grateful for my incredible E-commerce team that runs every single aspect of this website in house and is constantly evolving the site to better suit the needs of our clients.
FAQ
DOES PLACING AN ITEM IN MY SHOPPING BAG GUARANTEE THAT I WILL RECEIVE IT?
Items placed in your shopping bag are not held from inventory until you place your order. However, we would be happy to reserve an item for you for 24 hours if you're not sure about it.
I PLACED AN ORDER BUT NEED TO MAKE A CHANGE TO IT.
Our goal is to get orders shipped out the same day they're placed, so we begin processing orders immediately after the order is placed. Due to this quick processing time, we are NOT able to make changes to your order after it has been placed. This enables us to efficiently and quickly get orders to our customers.
WILL MY ORDER AND PAYMENT DETAILS BE SECURE?
We always want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience, and it is extremely important to us. We use Secure Socket Layer (SSL) technology that encrypts and protects your data. If SSL is enabled, you will see a padlock at the top of your browser. Click on the padlock to find out more information about the SSL digital certificate registration. You will also notice "https:" in the URL field that notifies you that you are in a secure mode.
CAN I PLACE AN ORDER BY PHONE?
Unfortunately we do not accept phone orders, however, we are happy to walk you through the ordering process on our website. Please call our Online Customer Service line at 800.346.5083 or LiveChat us for assistance.
WHAT CURRENCY ARE PRODUCTS SHOWN IN?
Our prices are shown in US dollars. If you are an international customer, the final amount shown on your bank statement may reflect the current day’s conversion rate into the currency of your bank’s country.
I'M FROM THE UK AND I CAN'T CHECK OUT.
Due to Brexit laws that went into effect January 1, 2021, we do not ship orders to the UK that total under £135. If you wish to place an order, please ensure that your cart total is over £135. We apologize for the inconvenience!
WILL I NEED TO PAY SALES TAX ON MY ORDER?
For orders shipped within the US, whether you pay sales tax depends on what state you live in. We currently have nexus in some states, so we are required to collect sales tax in those states. Sales taxes will be clearly stated at checkout. Orders shipped outside of the US may be subject to import taxes, customs duties, and fees. We ship internationally with duties and taxes paid (DDP). This means that you pay the duties and taxes for your item when you check out on our website, so you don't have to pay them upon importing the item to your country. This allows for quicker delivery and no hassle on your end. Duties and taxes are controlled by the country of import, so unfortunately have no control over what these may be.
I SHOPPED IN STORE AND THERE WAS A LINE ITEM CALLED NON-CASH SERVICE FEE ON MY RECEIPT. WHAT IS THAT?
Due to increasing supply costs and our desire to continue to provide comprehensive and competitive packages to our employees, as well as a luxury retail experience to our valued clients, as of April 1, 2023, all non-cash transactions made in store or through approvals and pop up events will be charged a 3.5% processing fee. Transactions made by check or cash will not be subject to a surcharge. Hampden does not keep any portion of the surcharge. Processing fees are charged and collected by a 3rd party processor to provide credit processing services to our customers.
CAN I SEND AN ORDER AS A GIFT?
Of course! We are happy to gift wrap the item for you and include a handwritten note to the recipient. Simply select "add gift wrapping" when checking out for your item, and a $10 fee will be added to your total. Please don't hesitate to contact us with any special requests – we are always happy to help.
HOW DO I TRACK MY ORDER PROCESSING AND SHIPMENT?
Once you've completed the online checkout process, you will receive a confirmation email with the details of your order. Please note that after you place an order, we are unable to make changes to it. Once your order has shipped, you will receive an additional email from us containing your UPS tracking number. You can always call/text us for a more detailed status update, especially regarding time sensitive items.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Our Return Policy varies depending on whether you purchased the item in store or online. Please see our Return Policies page for full details. Please note that all Sale items are Final Sale, and therefore not eligible for returns/exchanges.
HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?
We thank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to us. It can take between five and ten business days for a refund to appear on your credit card statement, but please feel free to reach out to us at any point in the process for a status update.
I BOUGHT SOMETHING ON SALE AND NOW IT IS DISCOUNTED FURTHER, DO YOU OFFER PRICE ADJUSTMENTS?
Unfortunately no, we do not offer price adjustments if your item becomes discounted further. All sale items are final sale.
I SAW A PRODUCT OR SIZE ON YOUR SITE, BUT NOW IT'S SOLD OUT. CAN I STILL PURCHASE IT?
Unfortunately, if an item is no longer listed for sale online, it is most likely out of stock. However, please contact us so that we can check for you! We can always investigate to see when it was purchased, and try to give you an idea on if it's being returned. Additionally, we offer "Back In Stock" alerts on all items! Simply go to the product page, click the size drop down menu, and click the "Notify Me" link next to the size you're interested in. Enter your email address in the box that pops up, and you'll get an automatic email notification as soon as it comes back in stock.
DO YOU OFFER PRICE MATCHING?
We sometimes offer price matching—please email us at orders@hampdenclothing.com a direct link of the item on sale on another website, and we will let you know ASAP.
STILL HAVE QUESTIONS?
Call/text us at 800.346.5083, LiveChat us, or email us at orders@hampdenclothing.com